1
Contact us
Send a message to reklamacje@wezer.pl and provide the order number and product name you want to return.
Simple returns and exchanges step by step
Returns & Exchange
Simple return and exchange process step by step
Choose the appropriate path and follow the instructions. Below you will find all the key information regarding returns, product exchange, and withdrawal from the contract.
Important: the returned product should be complete, unused, and without signs of installation.
Choose a scenario
Select the appropriate path and follow the instructions.
2
Prepare the shipment
You can attach the withdrawal form. It is not mandatory, but it speeds up identification and processing of the return.
3
Send the product back
Pack the product and send it to WEZER.PL, ul. Pogodna 1, 53-022 Wrocław, Poland.
4
Refund
The refund will be processed after receiving and verifying the shipment, no later than within 14 days.
1
Contact us
Write to reklamacje@wezer.pl, provide the order number, product name you want to exchange, and the model you are interested in.
2
Prepare the shipment
You can include a form and information about which product the exchange should be made for. This will speed up the processing.
3
Send the product back
Send the shipment to WEZER.PL, ul. Pogodna 1, 53-022 Wrocław, Poland.
4
Verification and next steps
After receiving the shipment, we will check the product condition and contact you by email or phone regarding further exchange processing.
Important information
- The product should be complete, unused, and without signs of installation.
- Including the form is not mandatory, but it speeds up processing.
- We inform about the status via email or phone.
Return policy
- The return shipping cost is covered by the customer.
- We do not accept cash on delivery shipments.
- If you have questions, please contact: reklamacje@wezer.pl
Frequently asked questions
Answers to the most important questions regarding returns and exchange.
Can I return a product without giving a reason?
Yes, if the purchase was made as a consumer and is within the statutory period, you can return the product without giving a reason.
When will I receive my refund?
The refund is processed after receiving and verifying the shipment, no later than within 14 days.
Do I need to include a return form?
It is not mandatory, but it significantly speeds up identification and processing.
Is the original packaging required?
It is not required, however the product should be properly secured and complete.
InPost quick return
If you want to use the InPost quick return service, watch the video instructions and go to the operator’s website.
InPost quick return service
If your purchase does not meet your expectations, you can return the product to the store using the InPost service.
1. Prepare the data
Have your order number and product name ready.
2. Send the parcel
Use the quick return system and follow InPost instructions.
3. Wait for verification
After WEZER receives the parcel, we will proceed with further processing.
Want to use quick return?Go directly to the InPost website and send your parcel online.
Go to InPost
