Product complaint
Product complaint step by step
If the product is not working properly, you can submit a complaint. To speed up the process, prepare all the necessary information before contacting us.
Is it really a complaint?
- check if the product has been installed correctly,
- make sure the issue is not caused by dirt or limescale in the system,
- check if the problem concerns a consumable part.
How to submit a complaint?
Prepare your request and send us all the necessary information.
Send a request
Send a message to reklamacje@wezer.pl and describe the problem.
Attach photos or video
Photo documentation helps assess the issue faster and shorten the response time.
Wait for a decision
After analyzing your request, we will contact you and propose a solution.
What speeds up the complaint process?
- detailed description of the defect,
- photos showing the problem,
- order number and contact details.
What is not covered by a complaint?
- damage resulting from installation,
- wear of consumable parts,
- mechanical damage,
- contamination and deposits from the water system.
Frequently asked questions
Short answers to the most important questions about complaints.
Can I submit a complaint without photos?
You can, but the lack of photos or video may extend the analysis time. Documentation helps to quickly assess the problem.
Is a complaint the same as a return?
No. A return concerns withdrawal from the contract, while a complaint concerns a defect or improper operation of the product.
How long does the complaint process take?
We usually respond within 24–48 hours on business days. In some cases, we may ask for additional information.
Do I need to send the product back immediately?
Not always. In many cases, we first analyze the problem description and photos, and only then inform you about the next steps.
