FAQ
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What does withdrawal from a sales contract without giving a reason mean?
Any WEZER customer may exercise the right to withdraw from a sales contract if the goods do not suit them or do not meet their expectations (provided that there are no circumstances excluding such withdrawal under the law). For a product you purchased as a consumer in the Wezer.pl online store, you have the right to withdraw from a distance contract (in accordance with Article 27 of the Act of 30 May 2014 on consumer rights).
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Do I have to return the goods in undamaged packaging?
No, there is no such requirement. However, remember that the seller has the right to deduct the actual costs incurred in returning the goods (a reduction in value resulting from the lack of original packaging or its damage). Such costs are always assessed individually.
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How to file a complaint?
All complaints regarding products or the online store can be submitted electronically by completing the complaint form.
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When will I receive a response to my complaint?
We will respond to your complaint as soon as possible – no later than within 14 calendar days from the date of its receipt.
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What bathroom fittings?
As for bathroom fittings, the Wezer offer includes, among others, basin mixers, shower mixers, bidet mixers, various types of valves and additional elements such as shower hoses.
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What is included in water fittings?
Water fittings are a general term for products used to control the flow of water. In our online store you will find many items in this category, including kitchen mixers, bathroom mixers, shower mixers, and additional components.
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How long does order fulfillment take?
We make every effort to ensure that the fulfillment of each order proceeds as smoothly as possible. The waiting time for ordered products depends on their availability and the selected delivery method. Typically, it ranges from 2 to 7 business days.
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What is included in sanitary fittings?
Sanitary fittings include bathroom mixers, kitchen mixers, valves, siphons and drains, as well as various accessories such as connection hoses or shower holders. In addition, the Wezer offer includes siphons for sinks, washbasins, bathtubs, and showers.
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How can I track the status of my order?
If you want to track the status of your order, be sure to log in to your account and check the "My orders" section. This is where you will find detailed information about the status of your order fulfillment. If you have any questions or concerns, you can also contact customer service, both by phone at +48 889 939 580 and by email: biuro@wezer.pl.
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Are all your products eco-friendly?
Wezer makes every effort to ensure that the products we offer are eco-friendly. When selecting our assortment, we carefully verify our suppliers and the companies we cooperate with.
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How can I contact customer service?
If you want to contact the customer service department, you can use the dedicated form available on our website. You can also send an inquiry to: biuro@wezer.pl or call the number: +48 889 939 580.
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Are your sanitary products made in China?
At Wezer, we offer top-class sanitary products that meet even the most stringent safety and certification standards. We use components and semi-finished products from various brands and originating from different countries.
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Do you offer discounts for larger orders?
Yes! For larger orders, we offer our customers attractive discounts. To obtain detailed information about available discounts, it is best to contact our customer service department via the contact form or by phone.
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What are the advantages of sanitary products from this manufacturer?
Wezer sanitary products are characterized by high-quality workmanship, reliability, and long-lasting durability. In addition, they are distinguished by remarkable aesthetics and functionality. Wezer offers a wide range of kitchen mixers, bathroom mixers, water heaters, and various accessories.
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Is it easy to replace parts and accessories yourself?
All Wezer sanitary products are designed in such a way that they can be easily replaced by yourself. Our company offers a wide range of spare parts and accessories, such as hoses, valves, and shower holders.
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Do you have quality and safety certificates for your products?
The products offered by the Wezer brand have all the necessary quality certificates and meet stringent safety standards. Wezer cooperates only with trusted suppliers, which allows us to ensure high quality of our products and their durability for years.
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Do you have a loyalty program or discounts for regular customers?
Our company offers periodic discounts on part of the proposed assortment. If you are a regular Wezer customer, be sure to contact our advisors to learn more about discounts and the possibility of joining the loyalty program.
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Do you have guides or articles on how to use your products?
On Wezer.pl you will find a dedicated section with blog articles and guides on choosing the right product and its installation. We encourage you to read the content prepared by our experts!
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What are the rules regarding complaints for products damaged in transport?
If a product we sent has been damaged during transport, be sure to contact customer service and report your issue. The report should include details of the damage and attached photos.
